Refund policy
At FileFolderSupply, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, products must:
- Be returned within 30 days of delivery.
- Be unused or only lightly inspected.
- Be in their original packaging whenever possible.
- Include all accessories and components received.
Free Returns
We proudly provide free return shipping for eligible orders worldwide.
Refunds
After receiving and inspecting your returned item, we'll notify you of the refund status.
Approved refunds are issued to your original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may apply.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery with photos of the issue.
We'll gladly provide a replacement or full refund at no additional cost.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items (when clearly indicated)
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has shipped, it must follow the return process outlined above.